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Free UK Returns at Heinnie Haynes

We want you to be totally satisfied with every purchase you make from Heinnie Haynes. It is our aim to offer you value and quality. So if, for any reason, you are not completely happy with your purchase, simply return it within 16 days of delivery, unused in its original packaging together with the receipt. We'll exchange it or offer you a full refund and that's guaranteed!

Returns are free of charge from UK addresses – here’s how it works:

  1. Contact us with your Order Number to receive a returns reference number. Click here to contact us.
  2. We’ll email you a shipping label.
  3. You print the shipping label and fix it to your parcel.
  4. You drop the parcel at a UPS Access Point Location. Click here to find your nearest drop-off location.
  5. The parcel is returned to us, at no cost to yourself.

In addition, all Heinnie Haynes products are guaranteed against manufacturing defects for a minimum of 12 months. Your statutory rights are unaffected. Under the UK Consumer Contracts Regulations you have a right to cancel your order for any item purchased on this website, for a full refund. Please note that this does not apply to items personalised or made to your specification, or to items of underwear. To cancel your order you can email us, or write to us within seven days of delivery of your items, quoting your order number.

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